Privacy policy

Privacy Notice – Australia

At Vivoo (operated in Australia by our authorised distributor), we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Notice explains how we collect, use, store, and share your personal information in Australia. By using our products or services, you agree to the collection and use of your information in accordance with this notice.

1. What Personal Information We Collect

We collect the following categories of personal information:

  • Identity information: name, date of birth, assigned biological sex

  • Contact details: email address, postal address

  • Health and wellness data: including urinalysis results, menstrual health data (if using the Period Feature), nutrition, lifestyle, and other biometric data

  • Usage data: IP address, device info, app usage behaviour, geolocation data

  • Connected services: Apple Health, Google Fit (if integrated)

  • Marketing data: participation in surveys, promotions, and preferences

We collect this information directly from you when you use the Vivoo app, register an account, or engage with our services.

2. Why We Collect Your Personal Information

We collect your personal information to:

  • Provide and personalise our services, including delivering wellness insights and tracking health patterns

  • Improve our services based on user behaviour and preferences

  • Process payments and support customer inquiries

  • Send you updates, offers, and promotions if you opt-in

  • Ensure technical security and fraud prevention

If you use the Period Feature, we may collect sensitive health information to help track reproductive health, hormonal cycles, and provide personalised insights. We rely on your express or implied consent for this data collection.

3. How We Use and Share Your Information

Your personal information may be shared:

  • With service providers who help us deliver our services (e.g., app infrastructure, analytics, payment processors)

  • With third parties where required or permitted by Australian law

  • To protect against fraud, enforce our terms, or respond to legal obligations

  • With overseas partners (see below), only where adequate data protection standards apply

We do not sell your personal information.

4. Overseas Data Transfers

Some of our services, including data storage, may be provided by organisations located outside Australia, such as in the United States. We take reasonable steps to ensure that any overseas recipient does not breach the APPs in relation to your personal information. By using our services, you consent to such transfers.

5. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to your personal information

  • Opt-out of marketing communications at any time

  • Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we’ve breached your rights

To exercise any of these rights, please contact us at:
📧 contact@vivoohealth.com.au