Terms of service
Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Vivoo Health, the authorised Australian distributor of Vivoo products (“we”, “us”, or “our”), regarding your access to and use of the Vivoo website, mobile application, or any related services (collectively, “Vivoo”).
By accessing or using Vivoo, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using the site and services.
This agreement governs your use of Vivoo services within Australia and should be read in conjunction with our Privacy Policy.
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major product failure and compensation for any other reasonably foreseeable loss or damage.
Liability
Our goods come with guarantees that cannot be excluded under Australian law. Where permissible, our liability is limited to either:
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Resupplying the product, or
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Refunding the purchase price.
We do not accept liability for any loss or damage (whether direct or indirect) arising from your use of the product unless otherwise required under the ACL.
Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Privacy Policy
Vivoo Health is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
We may collect personal information including:
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Your name, email, and delivery address
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Health-related data from your Vivoo test results
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Usage data from the Vivoo app (if used)
This information is used solely to provide your product, deliver personalised wellness insights, and support your experience with our services.
How We Store Your Information
All personal data is stored securely and accessed only by authorised personnel. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.
Third-Party Services and Overseas Transfers
Some data may be stored or processed outside of Australia via Vivoo’s international platform and service providers. We ensure that any overseas recipients uphold privacy protections equivalent to those required under the APPs.
Access and Correction
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or outdated. Please contact us at:
We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
Updates to This Policy
We may update these Terms and this Privacy Policy from time to time to reflect changes in legal obligations or service offerings. The latest version will always be available on our website.
Last updated: July 2025