Refund policy

Refund Policy

Please make sure you have read and understood all the conditions written here before submitting your orders.

Refunds & Returns Policy

Under Australian Consumer Law, you are entitled to a replacement, refund, or repair if a product is faulty, significantly different from the description, or not fit for purpose.

 

Change of Mind
We do not offer refunds or exchanges for change of mind, so please choose carefully.

 

Faulty or Damaged Goods
If you believe your product is faulty or damaged:

• Contact us at contact@vivoohealth.com.au within 14 days of receiving your item.
• Include your order number, photos (if applicable), and a description of the issue.

If the product is deemed faulty, we will offer a full refund, replacement, or store credit. Vivoo Health will cover return shipping for faulty items.